Due to the perishable nature of floral arrangements, returns are accepted within 24 hours of delivery or pickup. For event services, cancellation requests must be made at least 14 days before the scheduled event date to be eligible for a refund.
To be eligible for a return, floral arrangements must be in their original condition, properly cared for according to provided instructions, and returned in the original packaging when possible. Arrangements that have been damaged due to improper care or handling by the customer are not eligible for return.
For event services, cancellation requests must be submitted in writing via email or through our contact form. Verbal cancellations will not be accepted.
If a return is approved due to our error or a defective product, we will cover the return shipping costs. If the return is due to customer preference or change of mind, the customer is responsible for return shipping costs. For local returns, arrangements may be returned to our physical location during business hours.
To initiate a return, please contact us within the return period using the contact information provided below. Include your order number, reason for return, and photos if applicable. We will review your request and provide instructions for returning the item or processing your cancellation.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return. If approved, your refund will be processed to the original payment method within 5-10 business days.
The following items are not eligible for return:
This return policy complies with applicable consumer protection laws. Customers have the right to cancel orders and receive refunds in accordance with state and federal regulations. If you believe your consumer rights have been violated, you may contact your local consumer protection agency.
For event services, cancellations made 14 or more days before the event date will receive a full refund minus a 10% processing fee. Cancellations made 7-13 days before the event will receive a 50% refund. Cancellations made less than 7 days before the event are not eligible for a refund, though we may offer credit toward future services at our discretion.
For subscription services, you may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle, and you will continue to receive deliveries until that time. No refunds will be provided for the current billing period.
Refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider, but typically take 5-10 business days to appear in your account. You will receive an email confirmation once the refund has been processed.
If you paid by credit or debit card, the refund will appear as a credit to your account. If you paid by check or bank transfer, the refund will be issued via the same method. For cash payments, refunds will be issued by check or store credit.
For questions about returns, cancellations, or refunds, please contact us:
Ghalix
2510 Belmar Blvd
Wall Township, NJ 07719
USA
Phone: +1 (732) 718-8124
Email: info@ghalix.world